This is not a sponsored post. This is one thing I’ve have been thankful for and this is a good place to say it.

In this entry, I take my hat off to Manila Water for the much improved water delivery/distribution service they provide.

When we moved to where we are living now in Quezon City, I still remember that the water pressure was not what you’d wish it to be. Maybe three of four years ago, despite the gate valve opened at full, the water barely reaches the last faucet. If all faucets were being used, the last faucet would have no drop.

Now, I have the valve at one-fourth the full range and still, water in all the faucets continue to run abundantly. Why, we can now use the shower to our heart’s desires and still have the washing machine turned on and the faucet in the kitchen sink at full blast.

I think this is due to the massive upgrade and improvements of the pipes and distribution facilities. There seems to be a more systematic approach to the planning and implementation of projects. The laying of big blue pipes and replacing old, rusty and worn tubes with new and better ones are welcome, despite the temporary hassles.

To the people of Manila Water, thank you very much.

Some suggestions/queries:

1. Do you have a Service Level Agreement with your contractors? And do you have an SLA with the community where your projects are? An SLA will keep the workers on their toes while keeping the customers aware of how things will go. This will prevent unnecessary delays and cooperation which would be more cost-effective in the long run. And good PR too. In our area, we still have a lot of diggings and pipe-laying. I would appreciate it if I knew how long the work will take, what phase it is in and what to expect in the coming weeks.
2. Please tell the workers to make sure that they pile the soil where it will do the least inconvenience like a portion of the sidewalk and not in the middle of the road. It would take more effort and work but it will prevent accidents and residents/commuters will appreciate your work more.
3. How about speed things up by getting more workers?  Though this would entail cost,  I’m sure it will yield more return in the long term.
4. Can you coordinate with DPWH/City Hall/Congress so that roadworks will be done in one shot? Sometimes, after a road or street has been improved, somebody will come and start digging again.

Manila Water, I hope all the other utilities follow suit. You have done a good job (at least in our area).

Raise the bar some more by following my suggestions.